SHIPPING & RETURNS

Shipping Policy

 

As soon as the proof has been approved, we will get to work for you! Depending on what you have ordered, this will take a few days. We will always keep you informed about this. We send the package with Post NL. Usually this is a letterbox package, so you do not have to stay at home for this.

 

 

Return & Exchange Policy

 

We work with custom-made products. Unfortunately, once we have printed this for you, we cannot take it back. If you are not satisfied or have a complaint, we would love to hear this. We do our utmost to make sure you are happy on your special day!

 

Privacy and Cookie policy

 

Privacy statement for Visitors applies to everyone who visits the Ivy Design website

 

1. Management
The website www.ivydesign.shop is managed by Ivy Design aka Aline Mannes

2. Information of visitors
2a Some data resulting from one or more visits to Ivy Design is permanently stored, but anonymously. The data will therefore never be traceable to a person or organization unless you have registered for a newsletter or promotion by means of name and email address.
2b Ivy Design ensures proper security of the stored data, Ivy Design can use the data provided by the customer for the following purposes:
2c Sending one or more emails such as, but not limited to, an email containing login details.
2d The (incidental) bringing to the attention of a product, tip, skill etcetera, which Ivy Design believes can contribute to a more successful website for the visitor.

3. Cookies
3a CookieInfo uses cookies to optimize the functionality of certain pages of the website. Cookies are small text files that are placed on the visitor's computer by a page of the website. Such a cookie stores information such as certain preferences of the visitor. This allows Ivy Design to serve the visitor even better on a subsequent visit.
3b The visitor can decide for himself how cookies should be handled. Below you will find our Cookie statement

3d Cookies can always be removed from a computer, again via the browser.

4. Questions
Visitors can contact Ivy Design with their questions about this Privacy Statement. The contact details are at the bottom of this page.

5. Right of inspection
You have the right to request insight, correction and deletion of your data.

6. Disclaimer
Ivydesign is entitled to change the content of the Privacy statement without the visitor being informed. Implementing the change on the website is sufficient for this.

 

Privacy statement for Customers is an addition to the Privacy statement for Visitors and applies to everyone who places an order with CookieInfo.

 

1. Information provided by the customer:
Ivy Design can use the data provided by the customer for the following purposes:
1a Processing an order.
1b Sending one or more e-mails related to the ordered, such as, but not limited to, an e-mail in which login details are stated.
1c The (incidental) bringing to the attention of a product, tip, skill, etc., which Ivy Design believes can contribute to a more successful website for the customer.

2. Providing data to third parties
Data provided by the customer on the Ivy Design website will never be passed on to third parties. However, there is an exception to this rule:
2a When a court order has been issued to provide information.
3. Security
The information that the customer provides on the Ivy Design website is stored in a secure environment.

4. Adjustment of customer data
The customer has the option to change the data provided at any time. In such a case, Ivy Design can ask the customer to pass on the change in a manner prescribed by Ivy Design and in some cases identification may be required.

 

Cookie Policy

 

This website uses different types of cookies. Some cookies are placed by third party services displayed on our pages. You can change or withdraw your consent at any time.

Your consent applies to the following domains: www.ivydesign.shop

 

Questions or complaints?

 

Do you have a question or complaint about the use of your personal data? Please contact us by e-mail. You can send this email to: aline@ivydesign.shop

Are you not satisfied with our answer and we cannot reach a solution together? Then you can contact the Dutch Data Protection Authority .